A voice AI receptionist that sounds like one of your own — natural Australian English, books appointments 24/7, and takes the rush off your front desk's hands.
Real-time conversational AINatural Australian voice
Live calls right now
New patient — appointment booked
Tue 4:30 PM · Dr. McKenzie
Reschedule request — confirmed
Wed 11:00 AM · Dr. Patel
Reminder sent · response received
Today 9:12 AM
Capabilities
What Clinica handles for your clinic
Patient calls and the workflow around them — from the first ring to a confirmed appointment.
01
Sounds like an Australian receptionist
Natural Australian English with the warmth your patients expect. Understands accents, local turns of phrase, and the way Australians actually talk. No robotic delivery.
02
Answers every call instantly
One call or twenty at once. The AI picks up on the first ring.
03
Books appointments into your calendar
Checks availability in real time, and confirms the slot. Urgent patients get transferred to your team immediately.
04
Confirms, reminds, and fills cancelled slots
SMS and Calls reminders to all patients. Open slots are immediately offerred to waitlisted patients.
05
Handles billing and insurance questions
Answers common questions about copays, accepted insurance, payment methods, and outstanding balances.
Real calls
Hear it handle real calls
Play recordings from actual AI calls. No scripts. No actors.
0:42
English
New patient books a first appointment
A patient calls for the first time. The AI greets them, takes their details, checks availability, and confirms the slot — all in natural Australian English.
Transcript preview
AIGood morning, you've reached Bondi Family Clinic. How can I help?
PatientHi, I'd like to book in for a general check-up please.
AIOf course. Is this your first time visiting us?
PatientYes, first time.
AINo worries. Would mornings or afternoons suit you better?
…
0:32
English
AI calls to confirm tomorrow's appointment
The AI calls a patient who hasn't confirmed. It reminds them of the appointment and offers to reschedule if needed.
Transcript preview
AIHi, calling from Parramatta Medical Centre to confirm your appointment tomorrow at 10 AM with Dr. McKenzie.
PatientYep, all good. I'll be there.
AILovely. Any questions about what to bring or how to prepare before the visit?
…
0:50
English
Patient asks about bulk-billing
A patient calls to ask about bulk-billing and gap fees. The AI answers clearly and flags a complex case for the practice manager.
Transcript preview
AIGood afternoon. How may I assist you today?
PatientI have a quick question about billing. Do you bulk-bill or is it a private fee?
AIFor general consultations we bulk-bill anyone with a Medicare card. For longer appointments there's a small gap fee of $35. Anything else I can help with?
PatientActually, I also have an outstanding bill from last month that I want to dispute.
AII understand. Let me transfer you to our billing team with your details so they can review this for you. One moment please.
…
0:35
English
AI calls waitlist patient to fill a cancelled slot
A patient cancels at 2 PM. Within minutes, the AI calls the next person on the waitlist and books them in.
Transcript preview
AIHello, this is Green Valley Clinic. A slot has just opened up for tomorrow at 10 AM with Dr. Hassan. Would you like to take it?
PatientYes, that works perfectly.
AIExcellent. You're confirmed for Wednesday at 10 AM. We'll send a confirmation text shortly.
…
How Clinica works
Setup takes a single onboarding call. No new hardware, no replacing your phone number.
1
Connect your clinic
We forward calls from your existing clinic number to Clinica. Your calendar and patient list stay where they are.
2
AI takes the call
Clinica greets the patient, answers common questions, and books or reschedules appointments based on real-time availability.
3
You get the summary
Every call is logged with a transcript and outcome. Reminders go out automatically before each appointment.
Free 14-day pilot for clinics
Try Clinica on your real call volume with zero commitment. We set everything up for you and you keep the data either way.
Tell us a bit about your clinic and we'll call you within one business day to set up the pilot.
Frequently asked questions
Quick answers about how Clinica fits into your clinic.
Will I lose my existing clinic phone number?
No. Clinica works by forwarding calls from your existing number, so your patients keep dialing the same number they always have.
Does Clinica handle Australian accents?
Yes — Clinica is tuned for natural Australian English. It handles regional accents and the way patients actually phrase things on a phone call. If a patient slips into another language, the AI will politely transfer them to your team.
How is patient data handled?
Calls and appointment details are stored securely and used only to operate the service for your clinic. See our Privacy Policy for full details.
What happens if a call needs a human?
If a call falls outside what the AI is configured to handle, it can transfer the call to your front desk or take a message and notify you immediately.
How long does setup take?
Most clinics are live within 24–48 hours of the onboarding call. We handle the technical setup for you.
Before you talk to our AI
Quick details so we can call you back if anything drops.